Technical Writing Projects


Contract Projects

TEKSystems (QBE First – Technical Writer)

  • Create, maintain and publish IT training courses for BA’s, PM’s and Developers

Word and Brown Companies

  • Create and maintain software and technical documentation for electronic distribution within the IT Enterprise Services Department
  • Supporting IT Enterprise Services Department in building out their SharePoint Portal Sites (MOSS2007 and SharePoint Foundation Server 2010)
  • Administration tasks include designing, customizing and maintaining site collections and facilitating technology change
  • Aligning infrastructures with business needs and ensuring optimal system performance and security

Vanderhouwen & Associates (Umpqua Bank – Policy & Procedure Analyst / System Analyst)

  • Develop and publish policies and procedures documentation
  • Research, interview SMEs, includes following up and verifying information to produce process flows, use cases, and policies and procedures documentation
  • Create, maintain and publish mortgage operations process flows (Encompass360 LOS)
  • Analyze business requirements and LOS business rules and settings to identify potential gaps in system / mortgage operations processes
  • Create, maintain and publish loan origination Administrative Settings
  • Develop online knowledge base article Help system using MadCap Flare for Mortgage Systems Support Group
  • Develop clear and accurate user documentation based on business requirements with no direction using Word 2007 and MadCap Flare
  • Create and publish internal documents for the Technology Advancement Group including vendor and application interfaces w/LOS system
  • Develop web-based CMS, Quick Reference tools, and Knowledge articles
  • Develop documentation standards and style guide for mortgage manual

Foothills Consulting Group (Kelly Blue Book)

  • Developing DotNet Help System for new Vehicle Information Management System (VIMS) using Madcap Flare
  • Develop Training/Quick Reference Documents
  • Work with QA team to test new functionality including regression testing
  • Use TrackRecord to open, record, track, and close application issues


FTE Projects

Argent Mortgage

  • Create, maintain and publish State Specific Lending Requirements
  • Create, maintain and publish company policies and procedures (Sarbanes Oaxley compliant)
  • Create, maintain and publish company underwriting guidelines
  • Prepare PDF files for electronic distribution; HTML documents for publication
  • Write/edit, publish and maintain web-content for company Intranet
  • Write/edit and publish bi-monthly loan origination system (Empower) updates
  • Create, edit and distribute various communications for internal departments via broadcast e-mails using Lotus Notes
  • Create Lotus Notes address book to target specific internal groups
  • Create associate database to manage internal employee phone lists and various reports
  • Trained company employees on software applications (e.g., Microsoft Access, Word, Visio, Lotus Notes, etc.) when needed

Access 360

  • Create online help for Windows, HTML, and Java
  • Solicit technical information and document reviews from Development, Quality Assurance, Technical Support, and Implementation teams
  • Write product installation manuals and user interface guides
  • Write and edit product README files
  • Prepare PDF files for electronic distribution
  • Create and edit templates and style sheets
  • Create and maintain documentation CD with a searchable index

 Plaid Brothers Software

  • Interface with product managers, engineers, and quality assurance groups to obtain technical data
  • Write, edit, and review end-user documentation
  • Maintain existing documentation
  • Proofread and edit internal/external documents
  • Create browser-based HTML Help
  • Create Windows-based online Help

Pacific Decision Sciences Corporation

  • Develop and manage documentation department
  • Supervise and mentor junior and intermediate technical writers
  • Train technical writers in documentation methodologies and how to use tools (software) of choice
  • Train administrative staff on Microsoft products (Word, Excel, and PowerPoint).
  • Create forms to enhance communications between the development and technical publication departments
  • Create writing/style guides for HTML, online, and print documents
  • Design, write, edit, and maintain print media, HTML, and Windows-based online Help
  • Collaborate with marketing to create and update materials for magazine advertisements, trade shows and brochures

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